Legal

Privacy Policy

This Policy explains how X Markets collects, uses, stores and shares personal data when you use our platform.

Last updated: August 2026 · Read together with our Terms of Service.

1. Who we are

X Markets operates investment and trading technology services. For privacy requests, use our contact page or email supports@xmarkets.

2. Data we collect

Depending on how you use the Services, we may collect:

Identity & contact — name, email, phone, country, date of birth
Verification — government ID, proof of address, selfie/liveness, source-of-funds answers
Financial profile — onboarding answers (goals, experience, risk tolerance, employment)
Account & transaction — balances, deposits, withdrawals, copy allocations, device/wallet addresses
Technical — IP address, browser/device data, logs, cookies (see Cookie Policy)
Support — messages you send to customer service

3. Why we process data

We process personal data to: create and secure accounts; verify identity and meet AML/KYC duties; operate trading, copy-trading and portfolio features; process payments; detect fraud and abuse; provide support; send service notices; and improve product reliability. Where required, we rely on contract performance, legal obligation, legitimate interests (security, product improvement) or consent (e.g. optional marketing).

4. Sharing

We do not sell personal data. We may share data with:

Infrastructure, email, analytics and security providers under contract
Payment and blockchain network counterparties needed to move funds
Professional advisers and auditors under confidentiality
Regulators, courts or law enforcement when legally required
A successor entity in a merger, acquisition or restructuring (with notice where required)

5. International transfers

Data may be processed in countries other than your own. Where we transfer data internationally, we use appropriate safeguards such as contractual clauses or equivalent mechanisms required by applicable law.

6. Retention

We retain account, transaction and KYC records for as long as your account is active and thereafter for periods required by financial crime, tax and dispute-resolution laws (often several years). Marketing preferences and support tickets are kept only as long as needed for those purposes.

7. Security

We apply technical and organisational measures including encryption in transit, access controls, monitoring and staff confidentiality. No method of transmission or storage is perfectly secure; please protect your credentials.

8. Cookies

We use essential cookies to run the site and may use optional cookies for analytics or preferences. Details are in our Cookie Policy.

9. Your rights

Subject to your jurisdiction, you may have rights to access, correct, delete, restrict or port your data, and to object to certain processing or withdraw consent. We may need to verify your identity and may retain data where the law requires. To exercise rights, contact us via the contact page.

10. Children

The Services are not directed to individuals under 18. We do not knowingly collect data from minors.

11. Changes

We may update this Policy. Material changes will be posted here and, where appropriate, notified in-product or by email. Continued use after the effective date constitutes acceptance of the updated Policy.